Support & Maintenance (ERPNext + Frappe)

Reliable long-term support to keep your ERP and custom apps running smoothly.

ERPNext and Frappe are great tools, but let’s be real, they don’t run themselves. Things break. Sometimes a report won’t add up, an integration stops, or someone accidentally deletes something. If you wait for it to fix itself, you’re just asking for chaos.

That’s where ongoing support comes in. We help with small fixes, big fixes, performance tuning, upgrades, training, and even a dedicated developer if you need someone just for your team. The idea is simple: your system keeps working, your team isn’t wasting time on manual work, and problems don’t snowball into disasters.

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Why Support Makes a Difference

Quick fixes prevent downtime, and help arrives the moment you need it.

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No downtime

When something breaks, someone actually fixes it fast.

Keep it running smooth

Queries, dashboards, and background jobs can slow down; we clean that up.

Safe upgrades

You can update ERPNext without worrying about breaking your customizations.

Little improvements that add up

Dashboards, reports, automations, small tweaks that make life easier.

Immediate help

No waiting days for a response.

AAVATTO'S COVERAGE

What We Actually Do

We take care of the stuff that usually gives teams a headache:

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Bugs & glitches

From accounting, inventory, HR, CRM, manufacturing, custom modules, to integrations, basically anything that makes the system act up.

Custom tweaks

Adding new fields, changing workflows, updating dashboards, making reports, adjusting calculations or business rules so the system actually fits how your team works.

Performance tuning

Clearing caches, fixing indexing, running cleanup scripts, checking background jobs, just making sure ERPNext keeps moving fast.

Server stuff

If you run your own server, we keep an eye on it, add resources when needed, handle security and SSL updates, do backups, and plan for failover or disaster recovery.

Integrations

We review the things going wrong when APIs don’t respond, or data mismatches and make sure it again works on the expected line.

Data fixes

We take care of all data-centric issues ranging from data migration to data corrections to removing duplication.

Training

Helping new employees or walking the team through new modules, without confusing anyone.

Dedicated developer

Optional, full- or part-time, someone who works just with your team and only on your setup.

ENGAGEMENT MODELS

Support Options

Monthly retainer

Fixed hours each month, priority help.

Dedicated developer

Only for your team.

Hourly/on-demand

Small fixes or enhancements.

Managed support

We handle everything so you don’t need your own ERP team.

Ensure ERPNext & Frappe Apps running smoothly with our dedicated support

Whether you need a dedicated developer or ongoing monthly support, we’re here to keep your systems running perfectly.

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Our Support Process

A simple, transparent workflow designed to onboard your system smoothly, resolve issues quickly, and continuously improve your ERPNext/Frappe environment.

Aavatto's Support Process

Onboarding & System Review

Look at your system, see what’s customized and what’s broken.

Priority Mapping

Figure out what’s urgent and what can wait.

Set a plan

hours, responsibilities, communication channels.

Continuous Execution

Fix issues, monitor, make improvements, repeat.

Monthly summary

what’s fixed, what’s improved, what’s coming next.

Who Needs This

Growing companies or bigger teams

Businesses with complicated ERP workflows

Teams that rely on ERPNext every day

Companies with custom apps or integrations

Teams fed up with unreliable freelancers or vendors

Organizations without an in-house ERPNext expert

If ERPNext is critical to your operations, you need reliable long-term support.

Ongoing Support for a Multi-Location Retail Business

A retailer with stores across several cities. They had multiple custom modules and integrations failing at random. We handle all bugs, optimize performance, monitor integrations, and do monthly checks. The system runs 24/7. Staff focus on selling, not IT problems.

Real Example

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FAQs — Support & Maintenance

Yes, we help with existing setups too.

Yes, we handle them fully.

Depends on your plan. Priority clients get almost immediate help.

Yes—AWS, Azure, DigitalOcean, Docker, on-premise.

Yes, we catch problems before they affect your team.

Handled safely with minimal disruption.

Yes, we debug and improve them.

Monthly retainer or dedicated developer is the way to go.