ERPNext CRM & Sales Module

ERPNext CRM & Sales Module

Set up sales workflows that reflect how your team actually sells. Sales processes usually do not fail loudly. They break slowly, leads arrive, but follow-ups slip. By the time numbers look off, it is already late. ERPNext CRM brings leads, communication, quotations, and orders into one place. Our job is to configure it so sales teams can work without constantly switching tools or fixing data after the fact. The focus stays practical: clear workflows, limited but useful automation, and integrations that remove manual effort instead of adding steps.

Why ERPNext CRM?

Because sales should not operate in isolation.
ERPNext CRM includes the core pieces most sales teams rely on:

All built into the same system that houses your inventory, accounts, HR, and operations.

Frappe CRM

What We Offer in ERPNext CRM

We configure the CRM around real sales activity, not idealized flowcharts.

CRM Setup & Configuration

We set up the foundation properly:

Lead intake structure
Opportunity pipelines
Stage definitions and probabilities
Quotation flow
Sales order handoff
Customer and contact data structure

Sales Workflow Customization

Sales processes vary widely. We adapt the system to:

Your sales stages
Territory assignments
Reminder schedules
Follow-up logic
Approval limits for quotations
Pricing and discount controls
Reporting lines between reps and managers

Automation for Faster Sales Operations

Automation is added only where it saves time:

Automatic lead assignment
Scheduled follow-up emails
WhatsApp alerts
Quote creation from opportunities
Rule-based lead conversion
Notifications for idle deals
Task creation for sales teams

CRM Integrations

CRM works best when it connects cleanly with other tools.
We integrate ERPNext CRM with:

WhatsApp APIs
Email inboxes
Website enquiry forms
Shopify and WooCommerce
Accounting systems
Internal platforms
Call tracking tools

Quotation & Document Customization

We design document formats that teams can reuse without edits:

Quotations
Sales Orders
Customer statements
Delivery Notes
Proposals

CRM Analytics & Dashboards

We build dashboards that reflect daily sales reality:

Lead inflow
Pipeline movement
Conversion trends
Team output
Territory performance
Product-wise sales
Revenue projections

Build a CRM That Helps Your Sales Team Close More Deals

Our Process

Our Approach to CRM Implementation

There is no single way we do this, because every team works differently.
We start by watching and listening.

Aavatto's CRM Implementation Process
Understand Your Sales Process
We sit with your salespeople, see how leads come in, where things get stuck, and what tasks are repeated. Often what the ERP thinks is “best practice” isn’t what actually happens. We note all the quirks.
Configure the CRM to Fit Your Team
Next, we set up stages, rules, territories, and pricing exactly how your team needs it.
Automate Repetitive Work
Only after mapping we automate the vast majority of repetitive tasks such as follow-ups, reminders, new tasks addition, etc..
Integrate the Right Tools
We integrate multiple channels such as WhatsApp, email, website forms, Shopify, and internal tools.
Train Your Team
We train using real data. Not dummy examples. People understand faster when they see their own leads, quotes, and deals.
Support & Improve
After deployment, we continue to provide support with regular maintenance work, upgrades and feature rollout when necessary..
IF YOU'RE ONE OF THESE, CHOOSE FRAPPE CRM

Who This Service Is For

ERPNext CRM works well for businesses that want to:

Centralize sales activity

Reduce manual follow-ups

Get a reliable view of the pipeline

Stop juggling disconnected tools

Link sales with inventory and accounts

If your sales team struggles with consistency, ERPNext CRM fixes it.

Common Use Cases We Handle

A snapshot of key sales workflows we tailor across industries — from pricing approvals to distributor CRM, proposal automation, and D2C lead capture.

Manufacturing & Distribution

Territory-based selling
Warehouse-linked pricing
Price approval workflows

Retail & FMCG

Distributor-oriented CRM setups
Lead qualification
Custom deal stages
Dispatch connected to sales flow

Services

Proposal creation
Project-linked opportunities
Lead prioritization
Automated follow-ups

D2C & eCommerce

Website lead capture
WhatsApp follow-ups for abandoned carts
Sales reporting dashboards

FAQs

 For most SMEs, yes. If you need deep marketing automation, you might still need external tools.

 Yes, we integrate WhatsApp Business API to allow you to provide support on WhatsApp platform.

 Yes. Based on territory, product, workload, or whatever rules make sense for your team.

 Yes. Stages, fields, and approvals are configured to match exactly what your team does today.

 Yes. Mobile interface works well and most field teams actually prefer it over desktop.

 Usually it takes from two and six weeks but it may take longer for complex implementation rules ir when you need several third-party integrations.

 Yes, managers will have dashboards to check conversion rates, sales pipelines, performance KPIs, revenue, and everything in between.