Custom Frappe App for Mio Amore

Custom Frappe Application for Mio Amore

Improving daily ordering and distribution across 400+ stores in Eastern India

Client: Mio Amore

Industry: Bakery & Confectionery Retail

Location: West Bengal, Odisha, Eastern India

Stores: 400+

Model: Centralized production to franchise delivery network

Why They Came to Us

They were not looking for a feature-heavy system.
They wanted something that:

Stayed fast during peak hours
Did not break under daily load
Could be maintained without drama
Allowed rule changes without rewriting code
Reflected how their operations actually run
Handled scale without shortcuts
THINGS WE TAKE CARE OF

The Problem

Mio Amore was using an older internal system to manage daily franchise orders. It worked when the network was smaller. As store count increased, the cracks became obvious. They were facing:

slow performance during peak order windows
a complex setup that was hard to change
difficulty handling daily volume from 400+ stores
workflows that could not be adjusted easily
business rules locked deep inside the system
poor coordination between stores and the central warehouse
THE AAVATTO WAY

What We Built

We built this in Frappe around how Mio Amore actually runs things day to day. Orders, production, delivery. No extras just for the sake of it.

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Franchise Ordering App

Each store places its daily order for the next day. Same routine, every day. Product data comes in from Microsoft Dynamics, so stores are not editing product lists or prices on their own.

Central Operations Dashboard

This is where the ops team works. All store orders show up here. They check them, fix issues if needed, and move ahead. No switching between tools.

Production Planning Module

All store orders roll up into one production view. That is what the central kitchen uses. It replaced a lot of back and forth and last-minute confusion.

Delivery Route and Fleet Planning

Vehicles are assigned based on the day’s load. Routes are planned, then adjusted when needed. Real routes, not theoretical ones.

Return and Adjustment Management

Returns happen. Shortages happen. Changes happen late. These are handled inside the system instead of phone calls and spreadsheets.

Reporting and Analytics

Simple views. What was ordered. What moved. What did not. Used mainly by ops, not management slides.

Multi-App Architecture

We did not keep this as one large app. It is split into smaller Frappe apps. Easier to maintain. Easier to change later. Less risk when updates are needed.

Integrations Delivered

Microsoft Dynamics for product and master data
Fleet management system for routing and tracking
Wondersoft POS for store-level consistency

Everything works together as one connected setup instead of separate tools.

Key Capabilities

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Role and permission control
Access is defined for stores, regional teams, and operations staff based on responsibility.
Peak-hour performance
Built to handle hundreds of orders in short daily windows.
Flexible business logic
We made the system function in flexible and modular ways to accommodate changes in picing, limits, cut-off times, and restrictions.
Stability at scale
Our system design ensured seamless daily collaboration and uses across hundreds of stores.

The Impact

After rollout our solutions made tangible business impact in the following areas:

Fast-paced ordering

Streamlined order processing

Higher operational precision

Reliable coordination between production and logistics

More automation to reduce manual operation tasks

Predictable and time-bound delivery planning

Transparent order cycle visibility

Future-proof & growth-enabled system

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Technologies Used

Frappe Framework
REST API integrations
Custom multi-app setup
Microsoft Dynamics
Wondersoft POS
Fleet and logistics APIs

Wherever there are repeated steps — automation delivers ROI.